Effective date: October 19, 2026
This Privacy Policy explains how ScribeRCM LLC ("ScribeRCM," "we," "us" or "our") collects, uses, shares and protects personal information when you visit www.scribercm.com, submit a form on our website, contact us, or agree to receive text messages from us. By using our website or services, you agree to the practices described in this policy.
1. Information we collect
We collect the following categories of personal information:
- Contact information you provide: your name, email address, phone number, practice or company name, and the content of any message you send us through our website forms, email, phone, WhatsApp or text message.
- SMS opt-in information: your mobile phone number, the date and time you gave consent to receive text messages, and the method you used to opt in (for example, our website contact form). SMS opt-in data and consent are not shared with third parties or affiliates.
- Business information: details you share about your practice, such as specialty, number of providers and the services you are interested in.
- Technical information collected automatically: IP address, browser type, device type, pages visited, referring pages and the date and time of your visit, collected through cookies and similar technologies.
2. How we use personal information
We use personal information to:
- Respond to your inquiries and requests for a consultation.
- Provide, manage and improve our medical billing, revenue cycle management, credentialing and virtual staffing services.
- Send text messages you have agreed to receive, such as replies to your inquiry, consultation and appointment scheduling, reminders, account notifications and customer support messages.
- Send service-related emails and, where permitted, information about our services. You can unsubscribe from marketing emails at any time.
- Operate, secure and improve our website.
- Comply with legal obligations and enforce our agreements.
3. Who personal information is shared with
We do not sell or rent your personal information. SMS opt-in data and consent are not shared with third parties or affiliates. We do not share or sell SMS opt-in, consent, or phone numbers for the purpose of SMS. We share other personal information only as follows:
- Service providers: companies that help us operate our business, such as website hosting, email delivery and form processing. These providers may use personal information only to perform services for us and are required to protect it. This does not include SMS opt-in data or consent.
- Legal requirements: when required by law, subpoena or court order, or when necessary to protect our rights, our clients or the safety of others.
- Business transfers: in connection with a merger, acquisition or sale of assets, subject to this Privacy Policy. This does not include SMS opt-in data and consent, which are never shared, as described below.
Text messaging (SMS) privacy
SMS opt-in data and consent are not shared with third parties or affiliates. We do not share or sell SMS opt-in, consent, or phone numbers for the purpose of SMS. SMS consent is not shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the sharing categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.
Your mobile number is used only to send the messages you agreed to receive. You can opt out at any time by replying STOP. Reply HELP for help. Message frequency varies. Message and data rates may apply. See our Terms & Conditions for the full SMS terms.
4. Protected health information
When we provide services to healthcare providers, we may process protected health information (PHI) on their behalf. We handle PHI as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) and the Business Associate Agreement signed with each client. PHI is used only to perform services for that client and is never used for marketing. Please do not submit patient health information through our website contact form.
5. Cookies
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site and improve performance. You can disable cookies in your browser settings; some parts of the website may not work as intended without them.
6. Data security
We use reasonable administrative, technical and physical safeguards to protect personal information, including access controls, encrypted connections and staff training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data retention
We keep personal information only as long as needed for the purposes described in this policy, to provide our services, and to meet legal, accounting and contractual requirements. Records of SMS consent and opt-out requests are kept as required by applicable law.
8. Your choices and rights
- Text messages: reply STOP to any message to opt out. Reply HELP for assistance.
- Email: use the unsubscribe link in any marketing email.
- Access, correction or deletion: email info@scribercm.com to request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional rights under state privacy laws.
9. Children's privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the effective date above will be updated.
11. Contact us
ScribeRCM LLC
Email: info@scribercm.com
Phone: (214) 644-7258
Website: https://www.scribercm.com